SHIPPING

How much are your shipping fees?

We offer FREE SHIPPING TO METRO MANILA addresses with minimum purchase of ₱1,000 up to 5kg total order weight. Use code FREESHIPPING1K to claim Free Shipping on checkout.

And, FREE NATIONWIDE SHIPPING for a minimum spend of ₱5,000 up to 5kg total order weight. Use code FREESHIPPING5K to claim Free Shipping on checkout.

Expedited or same-day deliveries are also available upon request, please email us at concierge@curatedbyvault.com for immediate assistance.

Our shipping fees are computed based on the package weight and delivery destination. For more information, please refer to the rates below:

Weight (in kilos) Metro Manila Provincial
up to 3.0kg ₱100.00 ₱275.00
3.1kg to 4kg ₱125.00 ₱350.00
4.1kg to 5.0kg
₱150.00
₱425.00
Additional fee per kg in excess of 5kg
₱25.00
₱75.00

Please note that you will receive a separate notification via email when your shipping address is provincial, and if your entire order qualify as over-sized. 

When can I expect delivery?
We know waiting is the hardest part that’s why we aim to deliver your orders within 2 to 4 days for Metro Manila addresses, and 4 to 7 business days for the rest of the Philippines.
Expect to receive your goodies between 9 AM to 6 PM from Monday to Saturday except holidays. If you want to know more about the status of your delivery, please hit us up at concierge@curatedbyvault.com.

Can someone else receive on my behalf?
Of course! Just make sure to provide an alternate recipient (“authorized representative”) during the checkout process should you not be around to receive the item. We want to make sure your items get to you in tip-top shape so we’ll only release your package to you or your authorized representative.

What happens when neither I nor my authorized representative is around to receive the delivery?
Don’t fret! We will automatically re-deliver your package to you within 3 business days. If our shipping partner is still unable to catch you or your alternate recipient, our Concierge will reach out to you to coordinate subsequent delivery efforts.

Do you deliver outside of the Philippines?
Right now, our regular shipping arrangements cover only the Philippines, but that shouldn’t stop you from shopping, right? Send us an email at concierge@curatedbyvault.com with your cart details or desired order.

 

SHOPPING

What are your business hours?
We’re here to accommodate your orders from 10 AM to 6 PM, Monday to Friday (except on public holidays).
Orders that come our way after 6 PM any day of the week (including holidays) will be processed the following business day. But feel free to browse our shop 24/7!

How do I pay?
We currently accept payment in three ways: via credit / debit card thru Paypal, bank payment, or cash on delivery.
Just a heads up, you don’t need a Paypal account to use your credit / debit card on Paypal.
If you opt for bank payment, just send your deposit slip or transfer confirmation to concierge@curatedbyvault.com so we can verify your payment and proceed to shipping. Don't forget to include your name & order number, or you can just forward your Order Confirmation email along with a photo or scan of your deposit slip.

Help! The item in my cart is no longer there.
Due to the high demand for our items, we can only reserve an item for you once you complete the order purchase. If an item in your cart is suddenly no longer available, another shopper must have ordered the last stock and completed the checkout process before you did.

 

 

Got more questions? Totally understandable. Send us your query at concierge@curatedbyvault.com and we'll get back to you at the soonest possible time. Thanks, love!