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FAQs

I can't wait to shop! So, how do I make a purchase?
It's very easy. We've categorized our stuff for you for easy browsing. You can conveniently add items to your cart from different areas of the shop: Home & Living, Fashion, New Arrivals, and our Exclusive Collection.  Once you're happy with the items in your Cart, just click Checkout and you're good to go!

Do I need to create an account before I can purchase?
Not necessarily, though there are great benefits to signing up. You get to track all your orders and your details are securely stored so you won't have to fill them in again the next time you go shopping.  Whether or not you create an account, some details will still be collected to process your order. Nothing to worry though, the data we collect are all subject to our Privacy Policy, so you can be at ease knowing your info is always protected.

That's good to know. How do I pay?
We currently accept payment in three ways: via credit / debit card thru Paypal, bank payment, or cash on delivery.

Just a heads up, you don't need a Paypal account to use your credit / debit card on Paypal.

If you opt for bank payment, just send your deposit slip or transfer confirmation to concierge@curatedbyvault.com so we can verify your payment and proceed to shipping. Don't forget to include your name & order number, or you can just forward your Order Confirmation email along with a photo or scan of your deposit slip.

Will my credit or debit card details be safe online?
Definitely! Security is a top priority for us. So much so, that we are PCI compliant. This means that the payment card information we collect is encrypted on the fly. They cannot be decrypted and we do not store this information.

I'm done with my order and I'm so excited! When can I expect delivery?
We aim to deliver your orders within 2 to 4 days for Metro Manila addresses, and 4 to 7 business days for the rest of the Philippines. Expect to receive your goodies between 9 AM to 6 PM from Monday to Saturday, except on public holidays. If you want to know more about the status of your delivery, please contact us at concierge@curatedbyvault.com.

How much are your shipping fees?
Our shipping fees are computed based on package weight and delivery destination. If you want to find out more, check out our Shopping and Shipping page for more information.

What if I change my mind? Do you have a Return Policy?
We sure do. We know how shopping decisions could get so difficult and a last-minute change of mind is sometimes unavoidable. Check out our Returns & Exchanges page to learn more.

What are your business hours?
We're here to accommodate your questions and orders from 10 AM to 6 PM, Monday to Friday (except on public holidays). Orders that come our way after 6 PM any day of the week (including holidays) will be processed the following business day. But feel free to browse our shop 24/7!

Love Curated by Vault! Are you open to partnerships?
We love a fellow curator! All the key details of our Affiliate Program are here. Give it a go and let's get everyone in on our curated lifestyle. For more information, you can also email us at partnerships@curatedbyvault.com.

I've got some items that go perfectly with Curated by Vault. Can I sell them here?
We're always on the hunt for fabulous items to feature in our store. Send us an email at partnerships@curatedbyvault.com and one of our Curators will get in touch with you. Make sure you include a few photos of your products!

I'm so in love with your items, so chic and definitely one-of-a-kind!  Can I check them out in a store?
We don't have a steady physical store, but we do join pop-ups and trunk shows. Follow us on social media: Facebook and Instagram for announcements. You can sign up to our newsletter too for fresh updates. See below.

Got more questions? Totally understandable. Send us your query at concierge@curatedbyvault.com and we'll get back to you at the
soonest possible time. Thanks, love!